Scam Issues Again!

Remember when I got scammed just a couple of months ago and I wrote all about it here?

Well, I’m still having issues!

So I did everything I was supposed to do. I contacted my bank and cancelled my card and they sent me a new card.

Then I had to update my new card everywhere, which was super-annoying! I had to go to all my frequent websites where I regularly make purchases or pay my bill and make all those changes online.

I did notice however, that there were a few online locations where my card was already updated before I got to it to do myself. I thought that was weird and researched how that happened.

Turns out that there is a “service” called VAU – Visa Account Updater – that automatically updates card account information whenever there is change with merchants who have saved the card information. And don’t think this doesn’t apply if you don’t use Visa – all the other cards do it too, but the acronym is different.

I still thought it was weird, but figured it would be ok since it was super-convenient at the time and I forgot all about it.

Until today when I found a charge that I did not make from Amazon!

I contacted Amazon to find out more information, and they looked into it and basically told me that there is another Amazon account using my card! Oh great, not again!

I asked them for information to help me identify who is operating this other account and they wouldn’t tell me. I asked them to shut-down that other account since this is obviously fraud behavior to use my card without my authorization, and they wouldn’t do that either.

Basically, my only option is to contact my bank, cancel my card, and get another card. I just did all this a couple months ago so the annoyance of it all is still fresh on my mind.

But get this! Amazon was one of those online locations where I did NOT have to update my card information myself because it happened automatically without me.

So…. if I contact my bank, cancel my card, and get another card…. then my legit Amazon account will automatically update with the new card info (because that’s exactly what happened last time)… AND THEN the fraudulent Amazon account will ALSO automatically update with the new card info too! Right?!

This is not a good “service” at all! Especially if people are already compromised by fraud activity! I feel like people should be able to opt-in and opt-out of this, with full awareness of what the impact would be.

I’m so irritated. So I don’t think cancelling my card and getting a new card will help me prevent this fraud account continue using my card with Amazon, because of this automatic update that I don’t want to participate in. What I need is to turn OFF this automatic update, but how? I’m at a loss.

What would you all do in this scenario?

17 Replies to “Scam Issues Again!”

  1. Ugh. And I thought I was having a bad day… I think you’re having a worse day than me.

    Is it possible to close your current Amazon account? Like permanently close it or delete it? They wouldn’t be able to do anything/update card info if you shut down your Amazon account…. Right? Maybe shut it down, open a new account (don’t add any card info to it) and then get a new card prior to updating the new Amazon account? That’s what I would do in this situation.

    1. Yes, I would gladly shut-down my own Amazon account if that would help solve my problem. But, someone created a fraud Amazon account and used my credit card from it. Shutting down my legit Amazon account would not affect the fraud account at all. And with these automatic card updates, the fraud Amazon account will simply just receive the updated card info and be able to continue to use it. 🙁

      1. Is it possible to report the fraud account to Amazon or will they do anything? It feels so wrong that Amazon allows automatic card updates! I’ve always entered my credit cards manually. Im sorry you are dealing with all of this. I hope Amazon is able to help. ☹️

        1. Yes I’m still trying to chat with Amazon about it bc I still feel strongly that the only REAL solution to this is to shut down the fraud account. I mean, they’re using my card without my permission – isn’t that a good enough reason to get kicked-off a website?

    1. Yes I contacted my bank and they said they can turn-off the automatic updates by removing my card from the “Digital Wallet”. I have no clue what that is but I’ll be doing some internet sleuthing about it. So once they remove my card from there, I’ll do the cancellation and watch for any automatic updates to happen on my legit Amazon account. If my legit Amazon account doesn’t update, I feel it’ll be safe to believe that the fraud account didn’t update either.

  2. Yikes! I noticed the same thing when I got a new card recently. Mine was just because my old one expired, so I went to put the new card’s info in Amazon and a few other places I frequent- and it was already updated. I kind of thought it was convenient, but yeah- I see how it could be a whole ball of trouble! Is the other Amazon account in your name also? Doesn’t the name on the account have to match the name on the card? Remember a time when signatures had to match in order to use a credit card? Some of our online “progress” has taken us back instead of forward for sure!

    1. Whew, I’m glad you noticed it too! I don’t think most people realize this happens. I certainly didn’t know until I witnessed it with my own eyes. Amazon wouldn’t tell me directly who the account name was, but they did let me try a few names and they said they would validate if I guessed correctly. I named everyone in my household in case they *accidentally* used my card to create an account, and Amazon said it was none of them. So, it’s nobody in my home with access to my card in my purse, so it must be a cyber-criminal of some sort. I’ve been very protective of my new card info, so I believe this is still residual fallout from when I got scammed in November. All they had to do was save my November card info online, then it got automatically updated with the new card info after I cancelled it. And that’s how they’re able to use my new card. And as long as these automatic updates keep happening and Amazon won’t shut-down their fraud accounts, it’s just a perpetual cycle that will never end.

  3. Hi Friend!

    Can you remove your previously used Visa card from your payment methods? If so, it won’t automatically update.

    Then you can go in and add your new card, but it’s really weird that someone with a completely different Amazon account is using your card.

    Best thing to do might be to make a completely new account or at the very least change your password as well. 🙂

    I hope this is the last time you have to do this!

    1. All good advice Allie! Will definitely do that for my legit account. But the fraud account will still be there with my card saved and I don’t know how to stop that one from automatically updating since I don’t have anything to do with it and Amazon won’t help me shut it down. 🙁

      1. Ahhh gosh I didn’t even think of that fraud account. They don’t allow you to opt out of the auto update feature at all?

        1. Well, my bank says that they can opt-out of the auto update for me. So I’ll be watching to make sure that my card online doesn’t update anywhere after I cancel it. It’s very annoying that I didn’t know anything about this and it was magically activated for me. I feel the default should be OFF, and only after communicating it to me, then let me decide to opt-in so I’m informed about what’s going on with my card information. 🙁

  4. This sounds like a nightmare and I’m so sorry you had to deal with the fraudulent charges on Amazon. I hope you have been able to contact Amazon to remove your card from the fraud account or you have been able to cancel your card and get a new one without it auto updating on Amazon.

  5. I’ve never heard of that, but glad I read about it on your post so I can watch for it I get a new card due to fraud. They really should automatically shut that update stuff off if the card is replaced due to fraud anyway, because of the scenario like you have here- where they created an account with your stolen info. How could they not consider that a possibility?

    1. I completely agree with you! For fraud, all automatic updates should be shut off. I was also upset that they automatically enrolled me in this “feature”. I feel like anything involved with managing my data and information, should require me to opt-in on purpose. Like, I had no clue this was a thing now.

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