Customer Support is Non-Existent

I’ve literally been on hold for almost hour.

Why is this normalized?

So I called my bank’s 800 number because I disputed a charge I didn’t recognize online. They sent me an email saying that they reviewed my transaction and decided it was legit after all, so my dispute was denied. No explanation was offered.

I hadn’t spoken to a real person yet so I decided to call their 800 number.

After awhile I realized that my wait time was getting ridiculous and I snapped this photo of my phone…

I also realized that ALL my interactions with 800 numbers are quite similar to this. Not to mention the voice prompts from hell where every choice you make is a circular loop to the wrong person. And why even bother with entering information into the voice prompts when every single time the person that finally answers makes you repeat it all anyway?! So ridiculous.

But really why? Like, why do companies no longer care about taking care of their customers? WHO are they taking care of instead if not customers? What could be more important to a business that makes revenue from customers besides their very own customers?

I truly don’t understand this mindset.

I’m starting to think that they must be making TOO much money that they can afford to neglect/alienate/anger/risk the squeaky wheel subset of their customer base. If that’s the case, then they are overcharging all of us.

Rant over.

And I still haven’t spoken to a real live person at my bank yet.

5 Replies to “Customer Support is Non-Existent”

  1. Our doctors’ offices are like this too now that every hospital has merged with 8 others and you have to go through a call center to try to get an appointment.

  2. Ugh, Pepper, I’m sorry! I had written a long rant about a similar experience I had, and then decided you didn’t need all that. You just need to know I hear you, agree with you, and this is definitely a change for the not-better. But I don’t have any ideas for bringing about change. It is another one of those things we’ll need to get used to as we tell stories of the “good ole days”.

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